1. How long does delivery take?
Orders are handled within 1 to 2 business days. Delivery usually takes 2 to 4 business days.
2. Do you offer free shipping?
Yes. Stair Nosing Hut offers free shipping on orders.
3. What if my order is delayed?
Please allow an extra two working days. If it still has not arrived, contact us with your order number.
4. Can I return an item?
Yes. Eligible items can be returned within 31 days of delivery if they are unused and in their original condition and packaging.
5. Who pays for return shipping?
Return postage is paid by the customer unless the item is faulty or incorrect.
6. How long do refunds take?
Approved refunds are sent to your original payment method and usually take up to 5 business days.
7. What if my item arrives damaged?
Please contact us within 48 hours of delivery and include your order number and photos of the issue.
8. Can I cancel my order?
Yes, but only before the order has been processed. Once dispatched, you will need to follow the return process.
9. What payment methods do you accept?
We accept Visa, Maestro, Mastercard, American Express, Discover, Diners Club, UnionPay, Elo, Shop Pay, Google Pay, and Apple Pay.
All payments are processed in GBP £.
10. How can I contact you?
Email: sales@stairnosinghut.co.uk
Phone: 07404270642
Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT